You can apply for SNAP benefits at the Department of Human Services.

There are 3 steps:

1. You must submit an application
2. You must supply needed verifications:
• Social security numbers for ALL household members
• Identification for applicant
• Current medical bills if you receive Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), or are over age 60
• Verification of:
• Income/Benefits/Child Support
• Residence
• Termination of employment (need date, reason, amount of last pay)
3. You will need to have an interview if applying for SNAP or Temporary Assistance for Needy Families (TANF)

Applications are accepted at any time in person, electronically or by mail. Face-to-face interviews, if needed, will be scheduled each day by appointment. You also have the option to have a telephone interview.

If all interview slots are filled or you cannot stay for your interview, you have the option to complete and leave a signed and dated application with us. If applying for SNAP or TANF, you may need to return another day to complete the application interview process; an appointment day and time will be scheduled for you.

If applying for TANF or General Relief, the application is also considered for SNAP benefits.​

Supplemental Nutrition Assistance Program (SNAP) benefits are issued by way of Electronic Benefit Transfer (EBT). You will receive a card which works at the grocery store like a debit card.  The benefits are deposited into an account which is accessed via the credit card/debit card machine at the check-out line in the grocery store.  After the SNAP card holder swipes the card and enters a personal identification number (PIN), the amount of the purchase is deducted from the account.  The SNAP card holder receives a receipt showing the amount of the purchase and the balance on the account.  An authorized representatives for the SNAP card holder receives a separate card and has unlimited access to the account. 

An authorized representative of a SNAP card holder will receive a separate card and has unlimited access to the account.

What can be bought with an EBT card?

• Alcoholic beverages or tobacco
• Hot foods ready for immediate consumption or foods to be eaten on the store premises
• Pet foods
• Soap or paper products or other non-food items

Using the EBT card at the store

• Know your balance before you go shopping
• Check your last receipt
• Go to www.ebt.acs-inc.com
• Call Customer Service at 1 (866) 281-2448
• Look for the "QUEST" logo where you shop. Authorized EBT retailers will display either the Quest Logo or a picture of the Virginia E​BT Card. If you are not sure if the store accepts the Virginia EBT card, ask the clerk before you begin shopping.
• At checkout, tell the cashier that you are using the Virginia EBT card.
• Separate your non-food items from your food items. The EBT card cannot be used for non-food items.
• Check to make sure the total amount entered is correct.
• If you need to spend more than the balance left in your account, you can pay the rest in cash. Let the cashier know if you want to use cash.
• Enter your 4-diget PIN on the PIN pad.
• The machine prints a receipt showing your beginning balance, the amount you spent and the remaining balance in your account.
• Always keep your receipt so that you know your balance the next time you shop.

When should I call the Customer Service help desk?

• Call if:
• You receive your new Virginia EBT card and need to choose a PIN.
• You want to change your PIN.
• Your card is ever lost, stolen or damaged and you need to replace it.
• Someone is using your Virginia EBT card without your approval and you need to report it.
• You need to find out your balance.
• You need help or have questions about your Virginia EBT card or account.

(866) 281-2448

(757) 385-3229