Emergency Communications & Citizen Services

​​Emergency Communications & Citizen Services operates two Divisions:  VB911 and VB311. Each division processes calls for service​ 24 hours a day, 7 days a week.
VB911 receives citizens’ calls for service by Police, Fire, and EMS personnel and coordinates those agencies' response.  Calling "911" is specifically used for emergency sit​​uations where an immediate response is required from public safety personnel. For public safety assistance that is not an emergency or calls that originate from outside the calling area, dial (757) 385-5000.
VB311 receives and responds to citizen requests for general government information or service via multiple communicationPublic Safety Communications Accreditation seal channels such as telephone, online assistance, email, print, radio dispatching and emergency notifications.  In addition VB311 assists various city agencies such as the Real Estate Assessor's office with their day-to-day information or service requests,  and accepts calls after business hours for other agencies, such as Public Utilities and Public Works.  "311" is an easy-to-remember phone number that provides assistance to residents, businesses and visitors.  VB311 may also be reached by calling (757) 385-3111, which is necessary when calling from outside the City or using a mobile device.


Current job openings with Emergency Communications and Citizen Services will appear below.​

311 Operations Supervisor - Posting is open until midnight on December 23, 2019

Public Safety Emergency Telecommunicator I - Posting is open until midnight on December 31, 2019

If you are interested, just click, "Apply Now" below the Position Description box on the Career Center page. If you don't see the opportunity you are interested in among our current postings, please be sure to create a Careers Account. You can set up a Job Alert to notify you when another position becomes available.

Potential applicants can receive information by contacting Margie Hobbs or Deborah Mounce at 757-385-4232 or via e-mail at: ECCSRecruitment@vbgov.com .


Here is a selection of ECCS official job descriptions:

Public Safety Emergency Telecommunicator 1

Citizen Services Call Taker 1

311 Operations Supervisor

Administrative Technician


Take a look at our 911 division  and 311 division websites.




ECCS 911 Recruitment Video

​​​The Department of Emergency Communications and Citizen Services (ECCS) buys products and services through the  Purchasing Division of the City of Virginia Beach Finance Department. Vendors interested in doing business with ECCS and the city should visit the Finance Department's Vendor Information page for information on the purchasing process, city business procedures, vendor forms, current bids, and more.

Vendors can view current requests for proposals and bids. ​

Contact Information

 Give ECCS Your Input

To fill out a survey on how you feel ECCS is performing in our service to Virginia Beach residents and visitors, see the tab entitled, "ECCS Customer Satisfaction Survey" elsewhere on this page.

For a way to give your viewpoint about ECCS more as a story of your experience, use one of these links: